At Infoskill, our concern is more the health of your systems and operations rather than a preset maintenance plan. Our team focuses on understanding your technology solution and finding the best cost effective solution for you with a fully customized maintenance program. One of our clients nicely pointed out our user focus by saying "It is all too rare to come across a professional like yourself who puts the client's best interest at the top of your concerns." Infoskill maintenance plans are customized according to client requirements in two flavors: block of hours or monthly commitment. Pre-purchased block of hours (Skills-On-Demand) Draw on hours as required 24 hours turn-around time Skill rating will be applicable for various tiers   Monthly Committed Hours No premium charge for different skill sets No premium is charged for after hours, weekends, or holidays Carry over of unused hours in the same agreement term Easy cancellation (twenty days written notice)   Infoskill’s value proposition can be summarized as follows: Qualified and certified technicians Access to a wide range of skill sets with no premium Well defined SLAs and SLOs as well as escalation procedures Pre-purchased block-hours or monthly maintenance Access to skill sets at any time with no off-hours or travel premium Simple and extremely fair contract for all IT Infrastructure resourcing needs Consolidated monthly reporting Infoskill Managed Services Basic Intermediate Comprehensive Monitoring Monitoring Monitoring Patching Patching Patching AntiVirus verification and problem notification AntiVirus verification and problem notification AntiVirus verification and problem notification Backup verification and problem notification Backup verification and problem notification Backup verification and problem notification --- System event log analysis and problem reporting System event log analysis and problem reporting --- --- 5 hours of on-call support CDN$ 500 per server per month CDN$ 750 per server per month CDN$ 1,200 per server per month   ***Quantity discounts are available, for further information please contact us at 905.949.5333***   Customer Requirements High speed internet access Valid software licenses AntiVirus software and signature update subscription Backup software and media VPN access for Infoskill personnel (Confidentiality agreement will be signed before VPN access is granted)   *Infoskill can assist in acquisition of anti virus software, backup software and media if required   Trademark Acknowledgements Any company, product or service names are trademarks or service marks of their respective companies.